Privacy Policy for the Collection and Protection of Personal Information
At Massage Maven, we are committed to protecting the privacy and confidentiality of our patients' personal and health information. We collect, use, disclose, and safeguard your information in accordance with Alberta's applicable privacy legislation, including the Personal Information Protection Act (PIPA) and, where applicable, the Health Information Act (HIA), as well as the professional standards governing Registered Massage Therapists. Where applicable, we also comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Our Commitment to Privacy
We recognize that your personal and health information is sensitive. We collect only the information necessary to provide safe, effective massage therapy services and to operate our clinic responsibly.
Information We Collect
Depending on the services you receive, we may collect:
- Full name
- Date of birth
- Address
- Telephone number
- Email address
- Emergency contact information
- Alberta Health Care number (if required)
- Extended health insurance information
- Medical history
- Health conditions and symptoms
- Medications
- Physician or healthcare provider information (when relevant)
- Treatment notes and assessments
- Appointment history
- Payment and billing information
When you use our website, we may also collect limited technical information such as browser type, device information, and pages visited.
Why We Collect Your Information
We collect and use your information to:
- Provide safe and effective massage therapy treatment
- Assess your health and treatment needs
- Develop and maintain your treatment records
- Communicate with you regarding appointments and follow-up care
- Process payments and insurance claims
- Comply with professional, legal, and regulatory requirements
- Maintain clinic operations and quality assurance
- Respond to emergencies where necessary
We collect information directly from you whenever possible.
Consent
Your personal information is collected with your knowledge and consent, except where permitted or required by law.
By seeking treatment at our clinic, you consent to the collection, use, and disclosure of your personal information for the purposes described in this policy.
You may withdraw your consent at any time, subject to legal, professional, or contractual restrictions. Withdrawing consent may affect our ability to provide treatment.
Disclosure of Information
We do not sell or rent your personal information.
Your information may be disclosed only:
- To your insurance provider when authorized by you
- To other healthcare providers with your consent
- When required by law
- To regulatory authorities where legally required
- To service providers who assist with secure billing, appointment scheduling, or electronic record management and who are required to protect your information
- In emergency situations where disclosure is necessary to protect your health or safety
Protection of Your Information
We take reasonable administrative, technical, and physical measures to protect your information, including:
- Secure electronic record systems
- Password-protected computers and devices
- Locked filing cabinets for paper records
- Restricted access to patient files
- Staff training on privacy and confidentiality
- Secure disposal of records when no longer required
- Encryption and secure data transmission where appropriate
Only authorized personnel have access to your information.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Record Retention
Patient records are retained in accordance with Alberta legislation and applicable professional standards.
When records are no longer required, they are securely destroyed or permanently deleted using appropriate methods.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Ask questions about how your information is used
- Withdraw consent for certain uses where permitted by law
- Make a complaint regarding our privacy practices
Requests for access or correction should be made in writing. You may send your request by email to massagemavenyyc@gmail.com or contact our Privacy Officer using the details below.
Email and Electronic Communication
If you choose to communicate with us by email or text message, please be aware that these methods may not always be completely secure.
By providing your contact information, you consent to receiving appointment reminders, scheduling updates, receipts, and other clinic communications electronically unless you request another method.
Website, Third Parties, and Cookies
If you visit our website, we may automatically collect limited technical information such as IP address, browser type, and device information.
Our website does not currently use analytics, advertising, or marketing cookies. However, third-party content and services linked from or embedded on our site may use cookies or similar technologies according to their own policies. Key third parties include:
- Jane — our online booking and practice management platform (massagemavenyyc.janeapp.com). When you book online, Jane collects and processes information according to its own privacy practices.
- Google Maps — our Contact page embeds a Google Maps iframe. Google may collect information about your interaction with the map in accordance with Google's privacy policy.
- Social media platforms — links on our website connect to our profiles on Facebook and Instagram.
- Website hosting — providers that host and deliver our website may process limited technical information as part of normal operations.
You may disable cookies through your browser settings. Disabling cookies may affect how certain embedded features work on our website.
Cross-Border Processing
Some of our service providers may store or process personal information in Canada or in other countries. Where information is transferred outside Canada, we take reasonable steps to ensure it receives a comparable level of protection, in accordance with applicable privacy law.
Minors
Where we provide services to clients under 18 years of age, a parent or legal guardian must provide appropriate consent. Personal information about minors is collected and handled with additional care and only as necessary to provide services.
Complaints
If you have a concern about how we handle your personal information, please contact our Privacy Officer first. We will respond to privacy inquiries and complaints in a timely and respectful manner.
If you are not satisfied with our response, you may contact:
- Office of the Privacy Commissioner of Canada — for matters under
PIPEDA
www.priv.gc.ca - Office of the Information and Privacy Commissioner of Alberta — for
matters under Alberta's PIPA and HIA
www.oipc.ab.ca
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. The most current version will always be available at our clinic and on our website. The effective date at the top of this page indicates when the policy was last revised.
Contact Us
For privacy questions, access requests, or complaints, contact our Privacy Officer:
- Privacy Officer, Massage Maven
- 710 – 19587 Seton Crescent S.E., Calgary, Alberta T3M-2T5, Canada
- Email: massagemavenyyc@gmail.com
- Phone: (368) 996-6999, (403) 850-8699, or (403) 850-9717
You may also visit our Contact page for additional ways to reach us.
By receiving services from Massage Maven, you acknowledge that you have been informed of our privacy practices and understand how your personal information may be collected, used, disclosed, and protected.